Help center
Frequently asked questions
Here are answers to popular questions about our brand and products. Have something else in mind? Contact us and we will be happy to help.
Shipping & Delivery
Your order will ship out as soon as it’s processed by our warehouse. Our order processing times are:
- Standard Shipping - 4 to 5 Working Days.
- Premium Shipping - 24Hrs to 2 Working Days.
Shipping times vary depending on your country of residence and the shipping method you select at checkout.
Yes — we currently ship to over 50 countries worldwide.
Due to our licensing agreements, some of our licensed products are limited to select countries.
Order Issues
If your order arrives damaged, we offer a free replacement — no charge to you. Just share a clear photo of the damaged item and its packaging with us at info@gkikz.com, and once we confirm it we will ship out a replacement right away.
Please contact us at info@gkikz.com and our team will look into it right away.
If premium shipping takes over 25 days, we will refund the shipping cost. If your order is not delivered within 60 days, we will arrange a resend or a full refund.
Duties & Taxes
You may be required to pay duties and taxes depending on the laws of your country of residence.
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